Privacy Policy

Glossary;

The words; "we" and "us" or “V” mean Valuerr and/or Valuerr.com.au Valuerr.au of ABN: 67 258 356 630 "you" means you the customer, "Product" means on-site inspection with a Valuation Report, "Order" means the online payment made by you on the Valuers.com.au website, “Subject Site” means the address where the Valuation conducted. “Valuer” to mean person/s conducting the Valuation, Valuations, On-site Inspections, Valuation reports.

Summary; Some of V's products, services and feature require that we share information with others. We also share your information with our affiliates, subsidiaries and business partners, or for legal reasons, or in the event of a dispute.

Valuers.com.au is always committed to providing not only the best possible customer service but respecting the privacy of personalinformation. The Privacy Act 1988 (Crh), has a governing guide to the privacy of individuals visiting on-line. This privacy page explains the policy we adhere to for handling of personal information collected through the website, http://www.valuerr.com.au Viewing of this site requires anemail address and/or mobile number. The submission of personal information is required if needing to; schedule a valuation, access login platforms, receive Valuation Reports or recovery of a lost password.

V may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, V may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.

Third-party Accredited Valuers are commissioned to conduct the Valuation Inspection along with the Valuation Report and will require the sharing of personal of information, either through storing, processing and using data collected to facilitate the success of the assignment.

Analysing visitor traffic to this site requires the collection and use of information. This includes but not limits to type of browser version, language, pages viewed, buttons clicked, duration of visit, contact form messages and link extension to websites. This information is primarily for the internal purpose of administering and improving the site by calculating visitor traffic, trend analysis, content relevance and indication of adding features.

Link extension from other websites which may be of added interest are responsible for their own privacy practices, check for respective statements.

Our Privacy Policy may on occasion change due to anticipated or unanticipated situations. Information used, both personal or non-personal will be collated from the change date onwards. Any change will be updated and amended to this Privacy Policy. If you believe an objection is in order we suggest the ceasing of access and use to this site. Valuerr.com.au and its constituents reserve the right to make any amendements in the pursuit of providing greater customer support, customer service, and delivery of products and services. Visiting this Privacy Statement from time to time for any changes is encouraged.

No data transmission over the Internet can be guaranteed as completely secure. Protecting information is always the intention but it cannot be ensured or warranted. Therefore the security of any information you transmit to the site is at your own risk.

Supporting customers' access their information from this site is accepted. The Privacy Act 1988 provides the rightsfor visitors to gain their information captured by website operators with some exemptions to the rule. Valid reasoning will be provided by Valuerr.com.au if needing to withhold information. Valuerr.com.au may apply a fee for this search on a case-by-case basis. Contact uson; email@valuerr.com.au

Cookies, which are small text files placed on your hard drive to store information are used on this site. Cookies can facilitate a user's ongoing access to and use of a site. They can allow for tracking of usage patterns and to collect data that can help improve content and media content. Most browsers allow for you to disable this function. However, please know that many features require Cookies, such as merchant facilities.

Secure Sockets Layer (SSL) technology software is used for transactions with our customers, never the less this does not mean credit card fraudisnot possible. Therefore if a customer's credit card is fraudulently used or unauthorised in use, V will not be responsible for any damages, or a loss due to its use, whether directly or indirectly.

Unauthorised assignment shall be deemed null and void. V requires prior written consent if you wish to assign any whole or in part, rights or obligations under the stipulated terms & conditions.

Please be careful and responsible whenever you are using the Internet. You as an individual are responsible for the security of and access to your own computer. We recommend to close your browser when you have finished your user session so to maintain the secrecy of your information.

Terms and Conditions

Glossary; The words; "we" and "us" or “V” mean Valuerr and/or Valuerr.com.au of ABN: 67 258 356 630, "you" means you the customer, "Product" or “Service” means on-site inspection with a Valuation Report, "Order" means the online payment madeby you on the Valuerr.com.au website, “Subject Site” means the address where the Valuation is conducted. These Terms and Conditions together with your Order constitute the entire contract between us and you for the supply of our Products. No other Terms and Conditions will apply. An Email or in writing will suffice if wishing to vary this contract, email@valuerr.com.au

If you are under the age of eighteen (18) years you can not place orders with V. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should any damage, loss or other of similar nature cause sufferance to V, as a result of a transaction entered into by a minor, V reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) tobe placed with V.

Any Order placedby you is an offer by you to purchase a Product for the price specified at the time you place your Order on these Terms and Conditions. V reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any Valuer, an error in the price or the product description posted on this website, an error in your Order, or an online-I.T. malfunction.

Upon arrival to the subject site, the Valuer reserves the right to accept or reject conducting the Valuation, and with out reasoning. If rejecting, thus making any V offer null & void.

A contract is activitated between you and V only upon the receipt of a confirmation email from SV following the submission of the online Schedule a Valuation form and full payment. Should a Valuation be unable to be conducted at your preferred time, a supplementary time time will be negotiated. Should a suitable supplementary time not be negotiated a full refund will be honoured.

The Services constitute a technology platform that enables users of V's mobile applications or websites provided a part of the Services (each, an “application') to arrange and schedule Valuation Inspections and subsequent Valuation Report with independent third party provides of such services, (“ThirdParty Providers”). Unless otherwise agreed by V in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.

YOU ACKNOWLEDGE THAT V DOES NOT PROVIDE VALUATION INSPECTIONS OR VALUATION REPORTS OR FUNCTIONS AS A VALUATION ORGANISATION AND THAT ALL SUCH VALUATION SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY V OR ANY OF ITS AFFILIATES.

As mentioned, Third-party Accredited Valuers are commissioned to conduct the Valuation Inspection along with the Valuation Report. The sharing of personal of information, either through storing, processing and usingdata is collected to facilitate the success of the assignment. Third-party Valuers or any Valuers, in their entirety, by no means in part or in whole represent V or as V staff.Valuers are independent agents and at arms length of V. Under no circumstance is V responsible, liable for breach of product, conduct, process or outcome to the fullest extent, including to replace the Product/s, resupply the same Product/s, payment or replacement cost of the Product/s or equivalent, if any breach of condition or warranty, liability, consequential loss as a result of the Valuer's actions or Valuer's lack-of or in-action. All inequities are to be pursued directly with the Valuer who conducted the on-site Valuation inspection and subsequent Valuation Report. You as an individual are responsible for the security ofand access to your home by the Valuer and recommend to contact the AustralianPropertyInstitute prior to entry, to ensure the valid accreditation and membership of theValuer are held and up to date.

V currently accepts Paypaland other major credit cards. We process credit card payments after you click the "Click for Payment" or “Payment” button. For credit card payments Paypal will email a tax invoice to you with your Order confirmation. Your tax invoice is your proof of purchase. V purchases include GST unless otherwise stated. V reserves the right to change prices for Products displayed on the V website at any time. Subject to these Terms and Conditions, we will supply to you the Product(s) indicated on your Order confirmation. Delivery time for Products bought from the V website may take up to two (2) business days from the date your payment is received. We will use our reasonable efforts to deliver your Product(s) to you within the estimated delivery time; however, we do not guarantee that we will deliver withinthis time frame. Title and risk of loss to all Products will pass to you on delivery. No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order. We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

If any entitled authority holds any provision of these Terms & Conditions to be inerror, invalid or unenforceable in whole or in part, the remaining provisions in questions and the other provisions of these Terms and Conditions shall not be affected thereby.

It is assumed that the home owner/ client will supply a valid land title commissioned by the local city council, if not, an additional fee may apply.

You may not assign or transfer these Terms in whole or in part without V's prior written approval. You give your approval to V for it to assign or transfer these Terms in whole or in part, including to: (i)a subsidiary or affiliate; (ii) an acquirer of V's equity, business or assets; or (iii) a successor by merger.No joint venture, partnership, employment or agency relationship exists between you,V or any Third Party Provider as a result of the contract between you and V or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shallnot be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereofthat is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”

V reservesthe option to the fullest extent, including to replace the Product/s, resupply the same Product/s, payment or replacement cost of the Product/s or equivalent, if any breach of condition or warranty, liability, consequential loss that is excluded from Victorian Sale of Goods legislation. Neither our failure nor your failure to enforce any Term or Conditionconstitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

V reservesthe right to amend the Terms and Conditions at any time. Amendments will be effective upon V posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

V is be notified in advance and with writtenapproval if you or any person wishes to benefit ( “commercial” or “non-commercial”) from V's Product/s for third partyuse. Example; Affiliate marketing.

Restrictions; You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expresslypermitted by V; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) causeor launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Claims of copyright infringement should be sent to V designated agent via email to; email@valuerr.com.au

Text Messaging. You agree that the Services may send youtext (SMS)messages as part of the normal business operation of your use of the Services.

You may opt-out of receiving text (SMS) messages from V at any time. You acknowledge that opting outof receiving text (SMS) messages may impact your use of the Services. You understand that use of the Services result in charges to you for the services or goods you receive from a Third Party Provider (“Charges ”). Before you have received services or goods obtained through your use of the Service, V will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider's limited payment collection agent. Payment of the Charges in such mannershall be considered the same as payment made directly by you to the Third PartyProvider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by V.

All Charges are due immediately and payment will be facilitated by PayPal using the preferred payment method designated in your Account, after which PayPal will send you a receipt. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that V may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and V, V reservesthe right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in V's sole discretion.

After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

DISCLAIMER. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” V DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDINGTHE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, V MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. V DOES NOT GUARANTEE THE QUALITY, SUITABILITY,SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY. V SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF V HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. V SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THESERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF V HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. V SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND V REASONABLE CONTROL.

You acknowledge that third party valuation providers providing valuation reports or functions as a valuation orgnisation and that all such valuation services are provided by independent third party contractors who are not employed by V or any of its affiliates.

In the event, the client is unable to make good on payment at the time of valuer arriving on-site, the valuer retains the option to leave and keep the call-out attendance fee or continue with the inspection as per normal knowing that full payment may not be honoured or received.

YOU ACKNOWLEDGE THAT THIRD PARTY VALUATION PROVIDERS PROVIDING VALUATION INSPECTIONSAND SUBSEQUENT VALUATION REPORT SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER PEER-TO-PEER VALUATIONS SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL V TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED DOLLARS (AUS$500). V SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE VALUATION GOODS OR SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT V HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY VALUATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Indemnity. You agree to indemnify and hold V and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) yourbreach or violation of any of these Terms;(iii)V use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

Governing Law; Arbitration. Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Australia, excluding its rules on conflicts oflaws. The Sale of Goods Act shall not apply. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation proceedings under VCAT Rules (VCAT”). The Dispute shall be resolved by one (1) arbitrator to be appointed inaccordance with VCAT. The place of both mediation and arbitration shall be in Melbourne, Australia.

The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to VCAT correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other partyunless: (i) the disclosure to the third party is reasonablyrequired in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.